92 Carlton Road

This report from the Care Quality Commission (CQC) provides an assessment of 92 Carlton Road, a care home for individuals with learning disabilities and autism. The inspection sought to evaluate the quality and safety of the care provided, focusing on whether the service is safe, effective, caring, responsive, and well-led. Overall, the findings indicate a service that has made significant improvements since its last inspection, with a positive environment and dedicated staff. The report details how the home supports residents in achieving their goals and living independent lives.

In terms of safe care, the service has robust safeguarding systems and a proactive approach to risk management, ensuring residents are protected from harm. Staff are well-trained and follow least restrictive practices, with medicines managed safely and securely. The home also maintains high standards of cleanliness and infection control.

Regarding effective care, residents receive support that leads to good outcomes and promotes a good quality of life. Care plans are person-centred, reflecting individual needs and promoting independence. Staff are well-trained and supported, with regular supervision and development opportunities. Residents have access to necessary healthcare services and are supported to maintain a balanced diet.

The caring aspect of the service is highlighted by staff who know residents well and respond sensitively to their needs. Residents are treated with dignity and respect, and their preferences are central to the care provided. Residents are supported to participate in activities tailored to their interests, encouraging engagement and enjoyment.

In its responsiveness, the home ensures that residents' needs are met promptly and effectively. Communication methods are adapted to individual preferences, ensuring residents can express their choices and needs. The service actively seeks feedback and makes adjustments to improve care delivery based on resident and relative input.

Finally, the well-led nature of the service is evident in its positive culture focused on person-centred care and continuous improvement. The management team demonstrates a commitment to upholding the service's values and ensuring the best possible care. While the home was awaiting a permanent registered manager, an interim manager was in place, and systems for oversight were effective.

A point of attention noted is that the home was in the process of recruiting a new registered manager, with an interim manager in place at the time of inspection. Additionally, the report mentions a specific incident where a person sustained a serious injury, which is subject to further investigation and was not a focus of this inspection. This indicates ongoing areas for attention and review within the service's operations.