Acorn Lodge Care Home

This report details an inspection of Acorn Lodge Care Home, conducted in February 2018. The inspection followed a previous review in June 2017 where significant issues were identified, leading to the service being placed in special measures. This recent inspection aimed to assess the improvements made and ensure the home's compliance with care regulations. The findings indicate substantial progress across all areas, addressing the concerns raised previously and marking a positive shift in the service's provision.

Regarding safety, the home has implemented robust systems to protect residents from harm, including improved fire safety measures following advice from the fire service. Safeguarding procedures are now well understood by staff, who feel empowered to report any concerns. Recruitment processes have been strengthened to ensure staff suitability, and sufficient staffing levels are maintained to meet residents' needs promptly. Medicines are managed safely and accurately, with regular audits and appropriate storage. Infection control practices are well followed, contributing to a clean and hygienic environment.

The effectiveness of care is evident through the competence and training of staff, who receive regular updates and are encouraged to achieve professional qualifications. Residents' nutritional needs are met with an improved catering system that actively involves residents in menu planning and ensures food safety standards. The home ensures residents can access necessary healthcare services, with care plans reflecting updated health needs and advice from professionals. Consent for care is sought in line with legal frameworks, and residents are supported in making choices about their lives.

In terms of caring practices, staff are consistently described as kind, compassionate, and respectful, treating residents with dignity. Residents appear relaxed and comfortable, with staff demonstrating a good understanding of individual communication preferences. Families are welcomed and involved in care planning, fostering a collaborative approach to resident well-being.

The service demonstrates responsiveness to residents' needs, with care plans that are detailed, person-centred, and regularly reviewed. An activities programme is in place, tailored to residents' interests and preferences. A clear complaints procedure is available, ensuring residents and their families have avenues to raise concerns.

Concerning leadership, the home has established effective systems for monitoring service quality and has addressed all previous regulatory breaches. The provider actively encourages feedback and involvement from residents and staff in the home's improvement, fostering a culture of continuous development and transparency. Statutory notifications are submitted to the CQC in a timely manner, reflecting good governance.