Agility Care

This report from the Care Quality Commission (CQC) outlines the findings of an inspection at Agility Care, a home providing personal care for individuals with learning disabilities and autistic people. The inspection focused on safety, effectiveness, and leadership, aiming to assess the improvements made since the previous review. Overall, the report highlights significant progress and positive changes within the service. The CQC's assessment is based on a comprehensive review of care plans, staff practices, environmental safety, and management systems, providing families with valuable insights into the quality of care provided.

On safety, residents are kept well protected. Care plans and risk assessments are effective in preventing harm, and staff are knowledgeable in safeguarding procedures. The service has improved its recruitment processes to ensure staff are safely vetted. A recommendation has been made regarding the analysis of accidents and incidents to better identify trends and prevent future occurrences.

In terms of how effective the care is, residents' needs are met through detailed care plans that promote independence and choice. Staff are well-trained and knowledgeable, ensuring residents receive personalised support. The service adheres to best practice in mental capacity assessments and works collaboratively with healthcare professionals to support residents' health and well-being.

When considering how caring the service is, staff are described as patient, kind, and passionate, dedicated to improving residents' lives. Residents are actively involved in decisions about their daily lives, including meal planning, and are supported with dignity and respect. Relatives express confidence in the staff's ability to care for their loved ones.

Regarding responsiveness, the home adapts its services to meet individual needs. Residents are supported in accessing the community, maintaining relationships with family and friends, and pursuing their interests. Staff are receptive to feedback and work to address any concerns promptly.

Finally, concerning how well-led the service is, management demonstrates a strong commitment to quality. Systems are in place to monitor service quality, and there is a culture of openness and honesty. The registered manager leads by example, fostering a positive and supportive environment for both residents and staff.