Alpine Care Home

Alpine Care Home underwent a CQC inspection in October 2019, which assessed how well the service met the needs of its residents. The report highlights the home's commitment to providing a safe, effective, caring, responsive, and well-led environment for its 24 residents, many of whom live with dementia and have communication needs. Families looking for a supportive and homely atmosphere will find that the inspection found many positive aspects of the care provided.

On safety, the home ensures residents are protected from harm, with robust procedures for medication management, infection control, and staff recruitment. Lessons are learned from any incidents, and there are clear systems in place to safeguard residents.

In terms of how effective the care is, residents' needs are assessed and met through personalised care plans. Staff are well-trained and supported, ensuring residents receive appropriate care and support for their health and wellbeing, including dietary needs.

The caring aspect of the service is evident in the positive feedback from residents and their relatives, who feel safe and well-treated. Staff are noted for their respectful approach, promoting dignity and independence, and involving residents in decisions about their care.

Responsiveness at Alpine Care Home means that care is personalised to meet individual needs and preferences. Residents are consulted about their care plans, and these are regularly reviewed. The home also strives to ensure residents can access activities and have their wishes heard.

Regarding how well-led the service is, the management team actively seeks feedback from residents and staff, using this to improve the service. Quality checks are in place, and the home works collaboratively with other professionals to ensure residents receive coordinated support. While the report is overwhelmingly positive, some communal bathrooms and toilets were noted as requiring improvement due to worn fixtures, with a refurbishment programme underway to address these.