Emily Jackson House

This CQC inspection report for Emily Jackson House, conducted on December 4th, 2018, found the service to be good overall, with positive assessments across most key areas. The report details the findings in relation to safety, effectiveness, caring approach, responsiveness, and leadership. While the home consistently demonstrates good practices, there are specific areas noted for potential enhancement, particularly concerning leadership continuity during management changes.

On safety, residents are protected from harm, with staff well-trained in safeguarding and aware of procedures. Risks are assessed and managed, and the premises are maintained to ensure resident well-being. In terms of how effective the care is, residents receive support to live fulfilling lives, with needs being well-managed and access to healthcare professionals readily available. The environment is adapted to meet diverse needs, including those of residents with dementia, and meal times are a positive experience with good quality food and choice. When it comes to caring, residents are treated with kindness and respect, fostering a person-centred culture where individual preferences and dignity are paramount. Residents feel listened to and their independence is actively promoted by a knowledgeable staff team. Regarding responsiveness, the service demonstrates an understanding of individual needs, with care plans personalised and regularly reviewed. Residents are involved in their care planning, and the home is accommodating of changing needs. Activities are varied and accessible, encouraging residents to maintain their interests and hobbies. In leadership, while systems are in place to monitor quality and gather feedback, the recent departure of the registered manager and an interim period before a new manager takes up post has impacted staff morale and created some uncertainty about future operations.