Ancasta Grove

Ancasta Grove is a residential care home providing personal and nursing care for younger adults and older people, including those living with dementia or physical disabilities. Following previous feedback, the home has successfully addressed areas requiring attention, resulting in an improved overall experience for residents. Management and staff have worked to create a secure, well-organised environment where individuals receive tailored support and maintain positive outcomes in their daily lives.

Residents are protected from avoidable harm, with robust recruitment checks for staff and secure medicine management systems in place. Fire safety has been significantly improved through completed building works and thorough procedures, and the home maintains high standards of cleanliness and infection control.

People achieve good outcomes through comprehensive pre-admission assessments and personalized care plans that are regularly reviewed. Staff are well-supported through training, supervision, and clinical leadership, ensuring residents have choices around meals, healthcare access, and daily routines.

Residents are treated with kindness, compassion, and respect for their dignity and individual diversity. Staff take time to offer emotional reassurance, support meaningful conversations, and help families feel confident and reassured about their relatives' well-being.

Care plans are highly personalized and reflect people's medical conditions, life histories, and personal preferences. Staff respond effectively to changing health needs, such as monitoring potential infections and working alongside healthcare professionals to manage treatments within the home.

The service benefits from consistent leadership and a culture that promotes high-quality, person-centred care. Clear improvements in management and daily operations have ensured the home runs smoothly and effectively for everyone living there.