Hawthorne Court Nursing Home

Hawthorne Court Nursing Home was inspected by the Care Quality Commission (CQC) in January 2020, with the report published in May 2020. The inspection assessed the home across five key areas: Safe, Effective, Caring, Responsive, and Well-led. The report provides an overview of the care provided, people's experiences, and the findings of the inspection team, offering insights into the quality of services offered to residents.

Regarding safety, residents felt secure and staff were well-trained in safeguarding, knowing how to report concerns. Systems for managing medicines were robust, ensuring safe storage and administration, and infection control procedures were consistently applied with regular audits. On effectiveness, care plans were personalised and based on thorough assessments, ensuring they met individual needs and preferences, with staff receiving comprehensive training and supervision. Residents were well-supported with nutrition and hydration, and the home collaborated effectively with healthcare professionals to ensure timely and consistent care.

In terms of caring, staff demonstrated compassion and kindness, treating residents with dignity and respect. They knew residents well, fostering positive relationships and ensuring their wishes were respected and acted upon. The home was responsive to residents' needs, with staff actively listening to feedback and involving both residents and their families in care planning discussions. Systems were in place to address concerns and complaints promptly, and feedback was actively sought through surveys. Finally, the home was well-led, with a management team promoting an open and person-centred culture focused on continuous improvement. There was a clear commitment to investing in the environment and technology to enhance residents' experiences.

While the report highlights many positive aspects, it also notes that there was a high use of agency staff at the time of the inspection, though the registered manager was actively working to reduce this through recruitment drives. This summary aims to provide a clear and concise overview for families considering Hawthorne Court Nursing Home.