Ann Challis

This report from the Care Quality Commission (CQC) provides an overview of Ann Challis, a residential care home. The inspection focused on key areas to assess the quality of care and support provided to residents, particularly in relation to infection prevention and control measures. It aims to offer families a clear picture of the home's operational standards and how residents are looked after on a day-to-day basis. The report highlights specific practices observed during the visit, offering insights into the home's commitment to resident well-being and safety.

Regarding safe practices, the home demonstrated strong infection prevention and control measures. They ensured visitors adhered to current government guidance, including testing, and maintained appropriate social distancing. The premises were kept clean, with staff trained in PPE usage and hand hygiene. During a COVID-19 outbreak, specific areas were designated for positive and negative residents to minimise transmission risk, and all staff were vaccinated and participating in regular testing.

In terms of how effective the care is, the inspection found that the home was proactively managing potential staffing pressures related to COVID-19, with staff covering for each other and relying minimally on agency staff. They also ensured that residents were admitted to the service safely, and that testing was accessible for both residents and staff, contributing to an overall secure environment.

When considering if the care is caring, the report indicates that efforts were made to inform residents and their families about changes in guidance, particularly concerning visitors. While the home was compliant with vaccination requirements for staff, there was an opportunity for relatives to engage more directly as nominated essential caregivers, though this had not been taken up by any family members at the time of the inspection.

In the area of how responsive the service is, Ann Challis followed government guidelines for visitors, including pre-visit testing. They also ensured that shielding and social distancing rules were being met. The home demonstrated a commitment to admitting new residents safely, which is crucial for ensuring continuity of care and minimizing disruption.

Concerning how well-led the service is, the registered manager and senior care staff actively oversaw cleaning schedules and observed staff practices. The home ensured its infection prevention and control policy was up-to-date and that infection outbreaks could be effectively prevented or managed, contributing to a well-organised and regulated environment for residents.