Manorhey Care Centre

This report from the Care Quality Commission provides an overview of Manorhey Care Centre following an inspection. It details findings related to the safety, effectiveness, caring approach, responsiveness, and leadership of the service. The inspection aimed to ensure the home provides high-quality care and is prepared to manage infection outbreaks. Overall, the report highlights strengths in how the home is managed and how it ensures the safety and well-being of its residents.

On safety, the home generally ensures residents are protected from avoidable harm, with risks assessed and managed. However, an issue was identified regarding the accessibility of vinyl gloves in corridors, which was promptly addressed by the manager. Regular safety checks of the environment and equipment are conducted, and safeguarding concerns are investigated. While staff generally feel there are sufficient staffing levels, some have indicated occasional shortages, which the management has committed to reviewing further. Medicines are managed safely with appropriate training and regular audits.

In terms of how effective the care is, the report indicates that staff support residents to have maximum choice and control over their lives, in line with their best interests and using the least restrictive methods.

The report highlights that residents feel safe and are treated kindly by staff, who are described as helpful and respectful.

Regarding responsiveness, the home is noted to have systems in place to monitor service quality, seeking and acting on feedback from residents and their families to drive improvements.

In the area of leadership, the service is consistently well-led. While there wasn't a registered manager in place at the time of inspection, the service manager demonstrates strong leadership and awareness of their responsibilities, with plans for a new manager to transition into the role. The management team fosters a positive and person-centred culture, actively involving residents and staff in discussions about the service and addressing concerns promptly. The home engages with residents and their relatives through questionnaires and meetings to gather feedback.