Ashbourne Court Care Home

Ashbourne Court Care Home in Aldershot provides personal and nursing care for up to 16 older people, including those living with dementia. This report highlights a generally warm, welcoming community where residents and their families feel well-supported by a kind and visible staff team. While the home creates a calm atmosphere and maintains solid partnerships with external healthcare professionals, recent inspections revealed important administrative and procedural areas that require targeted attention from the management team.

When it comes to safety, the home benefits from a stable, properly recruited staff team that responds promptly to call bells and meets residents' needs without feeling rushed. The environment is well-maintained with regular safety checks, thorough risk assessments, and robust infection prevention measures in place. However, inspectors identified notable shortcomings in medication management, including missing administration records, unrecorded discrepancies, and instances where staff did not strictly follow the provider's policies. Additionally, records for accidents and incidents lacked consistent analytical follow-up to actively prevent future occurrences.

The daily care provided is effective, as staff receive appropriate training, complete regular supervisions, and work well within legal frameworks regarding mental capacity and best interests. Residents are supported to make choices in a least restrictive manner, and their day-to-day healthcare needs are managed proactively alongside visiting professionals like GPs and district nurses.

Residents and their families experience a genuinely caring environment, describing the staff as friendly, kind, and trustworthy. The atmosphere is relaxed and positive, supported by a part-time activities coordinator who offers engaging daily options that residents speak of very highly.

The service responds well to individual preferences and treats people in a personalized manner, ensuring that personal care plans reflect current needs. Relatives feel welcomed at any time, and feedback from surveys confirms that people are largely satisfied with their daily life and activities within the home.

Leadership and management face some challenges, as internal quality monitoring systems failed to catch the medication and record-keeping errors noted during the inspection. Although staff meetings have not always been regular, communication remains open, and the management team responded immediately with corrective actions, additional training, and extra administrative support to address the highlighted concerns.