Dimensions 1-2 Westbury Way

This report from the Care Quality Commission (CQC) details an inspection of Dimensions 1-2 Westbury Way, a residential care home for individuals with learning disabilities. The inspection focused on the key areas of safety and leadership, with the aim of assessing improvements made since the previous review. The findings indicate significant positive developments in how the service is managed and how residents are kept safe, reflecting a commitment to enhancing the quality of care provided.

Regarding how safe the care is, inspectors found that residents were protected from avoidable harm, with effective systems in place for managing medicines, assessing and mitigating risks, and preventing the spread of infection. Safeguarding procedures were robust, and staff were well-trained to identify and respond to concerns. While there were significant improvements in the building's maintenance and environmental safety, including addressing previous issues with repairs, a minor ongoing repair meant only one bath was accessible at the time of inspection, with plans in place for its resolution.

In terms of how effective the care is, the report noted that staff knew residents and their needs well, providing person-centred support with kindness and compassion. However, this area was not the primary focus of this particular inspection.

On how caring the service is, relatives reported that their loved ones received safe care and that staff were attentive to their needs, often noticing things others had missed. Staff demonstrated a good understanding of how to safeguard residents and raise concerns, with clear systems in place for reporting and responding to any issues.

When assessing how responsive the service is, the report highlighted that residents were supported to have maximum choice and control over their lives, with staff acting in their best interests and promoting independence. The home's ethos and staff attitudes promoted inclusivity and empowered individuals.

Finally, looking at how well-led the service is, the inspection found substantial improvements in management and governance. The provider had taken action to address previous concerns regarding building maintenance and had implemented clearer systems for reporting notifiable incidents to the CQC. While audits were generally effective, there is a recommendation for continued focus on ensuring care records are consistently reviewed and updated in a timely manner to further strengthen governance processes. Relatives and staff alike reported positive experiences, feeling informed, listened to, and valued.