The Bungalow

Welcome to The Bungalow, a residential care home dedicated to supporting individuals with learning and physical disabilities. This report from the Care Quality Commission (CQC) reflects an inspection conducted in January 2020, highlighting the home's commitment to providing person-centred care. The service aims to ensure residents live fulfilling lives with maximum control, choice, and independence, aligning with best practice guidance for supporting individuals with learning disabilities. The CQC's findings, detailed below, offer insight into the quality of care provided across key areas.

Regarding safety, the home has robust systems to protect residents from abuse, and staff understand their safeguarding responsibilities. While there were some instances where minimum staffing levels weren't consistently met in the weeks leading up to the inspection, the service demonstrated active recruitment and was taking appropriate steps to address this. Measures are in place to ensure residents are supported safely, with care plans linked to risk assessments, and contingency plans for emergencies. Medication management systems are strong, and the environment was noted as clean, although some floor repairs were scheduled.

On the effectiveness of care, the Bungalow excels in assessing residents' needs to create personalised care plans that reflect their choices. Staff receive ongoing training, including specialist areas relevant to the residents' needs, and work effectively with other professionals. Residents are supported to eat a balanced diet, with staff showing a good understanding of individual preferences. The service's design and adaptation support residents' needs, including accessible facilities and personalised bedrooms. Staff consistently obtain consent for care and understand the principles of the Mental Capacity Act.

The service is noted for being exceptionally caring, with staff treating residents with respect and kindness, fostering a sense of control over their lives. Residents are actively involved in decision-making regarding their care, and their views are sought and listened to. Privacy, dignity, and independence are consistently promoted, with staff being considerate during personal care and providing specialist equipment to enhance independence. Residents are supported to participate in activities aligned with their personal beliefs, such as attending church.

In terms of responsiveness, staff possess a strong understanding of residents' individual needs and preferences, which is reflected in their detailed care plans. Residents have keyworkers who regularly discuss their goals and aspirations, with examples including planning celebrations and outings. Communication needs are met effectively, with staff using various methods and communication aids to ensure understanding. Residents are encouraged to engage in preferred activities, both within the home and the community, and staff actively support them in maintaining relationships with friends and family. Concerns are listened to and acted upon promptly.

Finally, the service is well-led, with a positive, person-centred culture where staff and residents are positive about the registered manager. Staff receive regular supervision and feedback, and clear systems are in place for monitoring the quality of care through observations and audits. There is a strong ethos of reflective practice aimed at continuously improving the quality of care, demonstrating the provider's commitment to openness and honesty.