Ashbourne Court Care Home

This CQC report provides an overview of Ashbourne Court Care Home, detailing findings from an inspection focused on safety and leadership. The report aims to give families a clear understanding of the home's performance across key areas, helping them make informed decisions about residential care. It highlights the home's commitment to providing a safe and well-managed environment, while also noting specific areas for ongoing development.

On safety, the home ensures residents are protected from avoidable harm, with sufficient staff available to meet needs, though some residents occasionally experience longer waits for assistance. Medicines are managed safely, and the home has responded effectively to infection control challenges. However, there are minor areas for improvement in care record accuracy and the clarity of handwritten notes, with plans to transition to electronic records.

Regarding effectiveness, the inspection found that care is delivered competently, with staff possessing the necessary knowledge and experience. Residents' individual needs are met, and social activities are designed to promote a full life. Collaboration with health and social care professionals is strong, contributing to positive outcomes for residents.

In terms of caring, residents and their relatives feel safe and well-cared for, expressing confidence in the staff's commitment and the home's safety measures. Concerns about abuse are taken seriously, and staff demonstrate a positive attitude towards reporting and ensuring resident well-being.

The service demonstrates responsiveness by adapting well to challenges, such as the pandemic, and by actively working to address resident needs. While specific details on responsiveness are limited in the provided summary, the overall tone suggests a proactive approach to resident care and evolving needs.

On leadership, the home is well-led, with a respected manager who inspires confidence and dedication among staff. Effective quality assurance systems are in place, promoting continuous learning and improvement. The home is actively learning from incidents, though a detailed, measurable service improvement plan is still under development. The leadership fosters a culture of education and development for staff.