Homewood Care Home

This inspection report from the Care Quality Commission (CQC) provides an overview of Homewood Care Home. The inspection, which took place on August 10, 2017, assessed the home's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights a positive environment where residents receive kind and compassionate support tailored to their individual needs and preferences. The staff demonstrated a strong understanding of safeguarding procedures and effective communication.

On safety, the home ensures residents are protected from harm through staff awareness and robust risk assessment processes. Safe recruitment practices are in place, and medication management is handled with care and proper training. While sufficient staff are employed, agency staff are currently being used to cover absences, with plans to recruit more permanent staff to enhance continuity. There were some environmental changes that temporarily unsettled some individuals.

In terms of how effective the care is, residents are supported by trained and skilled staff who understand legislation for protecting rights and ensuring least restrictive choices. Nutritional needs are considered, and healthcare professionals are involved when necessary. Training in areas like British Sign Language and communication aids has been implemented.

Regarding the caring aspect, staff build positive relationships with residents, treating them with kindness, compassion, and respect for their privacy and dignity. Residents are encouraged to make their own decisions and participate in activities, contributing to a relaxed and happy atmosphere.

The service is responsive to residents' needs, with staff actively listening and understanding individual preferences. A clear process for handling concerns and complaints is in place, and relatives feel comfortable raising any issues.

Finally, concerning how well-led the service is, there is a promotion of an open and inclusive culture with a focus on continuous improvement. Staff feel supported and valued, and feedback from residents and relatives is encouraged. Systems are in place to monitor the quality and safety of the service effectively.