Ashbourne House Care Home

This report details an inspection of Ashbourne House Care Home, conducted in October and November 2021. The inspection focused on assessing key areas of the service's operation, particularly following a previous inspection where improvements were required. Overall, the inspection found positive developments, indicating a shift towards a consistently well-managed and safe environment for residents. Relatives and staff provided favourable feedback, highlighting a more positive atmosphere and improved communication.

In terms of safety, the home has made significant improvements. Relatives feel their loved ones are safe, and staff are well-trained in safeguarding. While medication record-keeping has improved, a minor issue with handwritten entries needing counter-signing was noted and addressed. Infection control is generally maintained, though the flooring and fittings in a downstairs shower room were found to be in poor condition and require refurbishment. Robust recruitment processes and adequate staffing levels ensure residents' needs are met.

Regarding the effectiveness of care, the report doesn't provide specific details on this key question as it was a focused inspection. However, the overall positive tone suggests that care is meeting residents' needs.

On caring, relatives' feedback was very positive, with many expressing satisfaction with the staff's dedication and the overall care provided. Staff also reported feeling valued and supported, contributing to improved morale and teamwork.

In relation to responsiveness, communication with families has been enhanced with regular monthly contact introduced, ensuring they are kept informed and have opportunities to provide feedback. The management team is responsive to staff suggestions, leading to positive changes in daily routines like mealtimes.

Concerning the well-led aspect, leadership and management have seen considerable improvement. The introduction of a new registered manager has fostered a more positive culture, with staff feeling more motivated and valued. Effective quality assurance systems are now in place, regularly monitoring various aspects of the service. The management team works collaboratively, demonstrating a strong understanding of their regulatory responsibilities and a commitment to open communication and learning when incidents occur.