Medlock Court

Medlock Court is a care home that provides short stay accommodation and enablement support for up to 32 people. This report summarises the findings of an unannounced inspection by the Care Quality Commission (CQC) on 10 April 2018. The inspection was prompted by concerns received from the public, and while it did not examine the circumstances of a specific incident subject to investigation, it found that the service had learned from past events and implemented improvements. The home provides a safe, effective, caring, responsive, and well-led service.

On safety, the home has robust recruitment practices and sufficient staff to meet residents' needs. Risks are assessed, and plans are in place to minimise them, with lessons learned from incidents to prevent recurrence. Medicines management has improved, with safe administration procedures and training for staff.

In terms of how effective the care is, staff receive regular training, including on the Mental Capacity Act and Deprivation of Liberty Safeguards, and ongoing supervision. A structured approach to assessment ensures that all medical conditions and risks are identified before admission.

Regarding the caring aspect, residents feel well cared for, with staff respecting their privacy and dignity. Meaningful relationships are formed, and residents are encouraged to maintain independence. Visitors are warmly welcomed, and visiting times are understood by families.

In terms of responsiveness, residents' needs are assessed before admission, with equality and diversity considerations included in care plans. A clear complaints procedure is in place, and daily records ensure continuity of care through staff handovers.

Finally, concerning how well-led the service is, the registered manager is approachable and supportive. Audits, surveys, and resident meetings contribute to maintaining and improving quality standards. The home is clean and well-maintained, with regular servicing of appliances and emergency plans in place.