Millfield

This report summarises the findings of a recent inspection at Millfield, a residential care home. Overall, the inspection found that Millfield is a well-managed and caring environment where residents are supported to live fulfilling lives. Families and residents expressed positive views about the care provided, highlighting the staff's kindness and attentiveness. The report details how the home performs across five key areas, offering insights into the quality of life for those living at Millfield.

On safety, the home has effective safeguarding systems in place, and staff understand their responsibilities to report concerns. While medicines are generally managed well, some minor documentation issues were identified and promptly rectified. Recruitment processes are robust, and infection control practices are good. Despite some mixed comments about staffing levels, particularly in the mornings, the inspection found sufficient staff to provide timely and attentive care, with ongoing recruitment efforts underway.

In terms of how effective the care is, residents' needs are thoroughly assessed and their care plans are developed accordingly, using recognised tools to ensure appropriate support. Staff receive good induction and ongoing training, keeping them up-to-date with best practices. The home itself is beautifully maintained, offering a pleasant and comfortable environment with en-suite facilities in all bedrooms, encouraging personalisation. Residents consistently praised the high quality and variety of food.

Regarding how caring the service is, staff are consistently described as kind, patient, and respectful, actively promoting residents' dignity and independence. Interactions are positive and chatty, with staff taking the time to support residents in their preferred way. Residents feel heard and involved in daily decisions, such as what they wish to eat or do. Privacy is respected, with staff always knocking before entering rooms.

In terms of how responsive the service is, care plans are personalised, though one minor omission regarding catheter care was immediately addressed by the manager. The home offers a vibrant range of activities, from creative pursuits and exercise classes to community events and trips, which residents thoroughly enjoy. Communication needs are assessed and accommodated, and the service works collaboratively with healthcare professionals.

Finally, the service is well-led, with a positive and person-centred culture promoted by the management team. The registered manager demonstrates good oversight, and regular audits help ensure quality and safety. Feedback from residents and relatives is actively sought and valued through various channels, contributing to continuous improvement and a well-run, supportive environment.