Anbridge Care Home

Anbridge Care Home has undergone an inspection by the Care Quality Commission (CQC), which assesses how well care services are meeting essential standards of quality and safety. This report provides an overview of the findings across five key areas, offering families insight into the home's performance in supporting residents. The inspection aimed to ensure that the care provided is safe, effective, caring, responsive to individual needs, and well-led.

On safety, the home has robust systems in place to protect residents from abuse, with staff trained to identify and report concerns. Risk assessments are conducted thoroughly, and appropriate measures are taken to minimise hazards. Medicines are managed safely, and staff adhere to infection prevention and control guidelines to maintain a healthy environment. The inspection found that staffing levels are sufficient, and recruitment processes are safe, with staff receiving ongoing training.

In terms of how effective the care is, Anbridge Care Home assesses resident needs comprehensively to develop personalised care plans. Staff receive thorough induction and ongoing training, equipping them with the skills necessary to provide quality support. Residents are supported to maintain a balanced diet, with a recent high food hygiene rating reflecting the quality of meals. The home works effectively with other healthcare professionals to ensure consistent and timely care, and the premises are well-adapted to meet residents' needs, though some minor updates to bathrooms were noted as a point for improvement.

Regarding caring practices, residents are treated with respect, kindness, and compassion, with staff demonstrating a good understanding of individual preferences and needs. Equality and diversity are respected, and staff are trained to provide non-discriminatory support. Residents' privacy and dignity are consistently upheld, and they are encouraged to maintain their independence. The staff build strong, friendly relationships with residents and their families, creating a warm and welcoming atmosphere.

The service is responsive to residents' needs, actively involving them and their families in care decisions. Communication needs are identified and addressed appropriately. The home handles complaints effectively and uses feedback for continuous improvement, demonstrating an open and honest approach to managing concerns. Residents are able to express their views and are supported in making choices about their daily lives.

Finally, the home is well-led, with strong governance systems in place to monitor the quality and safety of care. The registered manager is visible and accessible, and regular quality checks are undertaken. Management actively responds to feedback and uses it to drive improvements. The provider is open and transparent in their dealings with the CQC and other stakeholders, ensuring a consistent standard of care.