Moorhaven Care Home Ltd

This report details the findings of a recent inspection of Moorhaven Care Home. The inspection aimed to assess the overall quality of care provided, focusing on key areas to ensure residents are safe, well-cared for, and their needs are effectively met. Overall, the inspection found the service to be well-managed and providing good quality care to its residents.

On safety, the home has robust safeguarding procedures in place, and staff are well-trained to recognise and report concerns. Residents feel safe, and thorough assessments are conducted to mitigate health and wellbeing risks, with medicines managed securely.

In terms of how effective the care is, residents' needs are consistently assessed and reviewed with their involvement. Staff are well-trained and feel supported, ensuring they are competent in meeting residents' diverse needs. The home also works effectively with external healthcare professionals to ensure residents receive timely and appropriate support.

Regarding caring practices, staff are noted to be consistently compassionate, kind, and respectful towards residents. They build genuine relationships, understand individual routines, and actively promote residents' dignity and independence. Residents feel happy and settled, enjoying each other's company.

In terms of responsiveness, the home excels at planning personalised care that respects residents' individual wishes and preferences. Communication needs are well-met with clear signage and individualised care plans. Residents are offered a variety of activities that cater to their interests, both within the home and in the local community.

Finally, on how well-led the service is, the provider and registered manager have strong governance systems ensuring effective oversight and monitoring of the service. They are responsive to feedback, and while plans are being considered to improve outdoor spaces, this reflects a commitment to ongoing enhancement.