Oakdene Care Home

This CQC report for Oakdene Care Home, dated September 2019, provides a comprehensive overview of the service's quality. Following a previous inspection where improvements were needed, this visit assessed the home across five key areas. The report highlights significant progress made by the provider to address earlier concerns, resulting in an overall positive assessment of the care provided, with the home now meeting all regulatory standards.

In terms of safety, residents feel secure and protected from harm, with thorough risk assessments in place for their health and welfare, and robust recruitment procedures for staff. Effective care is provided, with staff receiving appropriate training and the home working collaboratively with healthcare professionals to ensure resident wellbeing, and adaptations to the building support resident needs. The service is caring, with residents and their relatives consistently praising staff for their kindness, compassion, and respectful approach, fostering strong relationships and a warm environment. Responsiveness to resident needs is evident, with personalized care plans that accommodate individual preferences and routines, and efforts made to prevent social isolation through meaningful activities. Finally, the service is well-led, with a positive and person-centred culture promoted by available and knowledgeable management, who actively seek feedback from residents, relatives, and staff, and act upon suggestions for improvement.