Ashminster House

This summary reflects the findings of a recent inspection of Ashminster House, a care home providing nursing and residential support. The inspection focused on assessing the quality of care and safety measures in place, particularly in light of recent concerns about staff practice. Overall, the report details how the home operates, highlighting its strengths in caring for residents and its management structure. It aims to provide families with a clear understanding of the service's performance across key areas.

On safety, Ashminster House ensures residents are protected from harm, with staff trained in safeguarding and robust processes for investigating concerns. Risk assessments are thorough and regularly reviewed, with clear guidance for staff to minimise potential hazards, and the home operates in line with the Mental Capacity Act, ensuring decisions are made in residents' best interests. Staff recruitment is safe, and there are sufficient numbers of trained personnel to meet residents' needs, with medicines managed accurately and safely by registered nurses. Infection control measures are strong, and the home effectively prevents and manages the spread of infections. Lessons are learned from incidents, with thorough investigations and communication to staff to prevent recurrence.

In terms of how effective the care is, residents are supported to maximise their independence and choice in daily life, with care plans reflecting their individual needs and external healthcare professional advice. Staff are well-trained and supported in their roles, ensuring a high standard of care delivery.

Regarding caring practices, residents feel safe and listened to, with staff demonstrating kindness and respect. Care records are person-centred, focusing on residents' goals, and staff actively involve residents and their relatives in decision-making.

On responsiveness, Ashminster House ensures residents' needs are met promptly and effectively. Communication channels are open, allowing residents and relatives to raise concerns which are then addressed. The home actively engages with residents to understand their preferences, such as reintroducing trips to the local café based on feedback.

In terms of being well-led, Ashminster House fosters a positive and supportive culture, with a leadership team that is approachable and actively involved in the day-to-day running of the home. The registered manager demonstrates a strong understanding of their responsibilities, including the duty of candour, and maintains detailed records of incidents. Governance systems are robust, with regular audits and checks ensuring consistent quality of care, and the home effectively partners with external professionals to promote residents' wellbeing.