Bridge Haven

This report from the Care Quality Commission (CQC) provides an overview of Bridge Haven, a residential care home. The inspection focused on specific concerns, particularly regarding staffing levels and the management of a COVID-19 outbreak. While the home has a good history, this targeted review examined key areas to ensure ongoing safety and effective management. The report details findings across several critical aspects of care, offering insights for families considering the home for their loved ones.

In terms of safety, residents expressed feeling secure, and staff were well-trained to recognise and report abuse. The home maintained good infection control practices, with adequate Personal Protective Equipment (PPE) and a clean environment, though there was an area for improvement in consistently completing safe recruitment checks for new staff.

Regarding effective care, the inspection found that there were sufficient staff available to meet residents' needs, who were known well by the team. Residents and their relatives reported positive experiences, indicating that care was delivered in a way that suited individual preferences.

The caring aspect of the service was highlighted by residents who described the staff as "lovely" and "kind." Staff demonstrated a good understanding of safeguarding responsibilities and actively managed any concerns in liaison with the local authority.

In relation to responsiveness, the service ensured residents could maintain contact with their families through various communication methods like phone and video calls. The home was also noted to be clean and promoting good hygiene practices, contributing to overall well-being.

Concerning well-led practices, the registered manager demonstrated a strong understanding of their regulatory duties and notified the CQC appropriately. Regular audits and external checks were in place to monitor quality and safety, with a clear plan for addressing identified shortfalls and continuous improvement.