Saxon Lodge Residential Home Limited

The CQC report for Saxon Lodge Residential Home Limited provides an overview of the service based on an inspection conducted on 10 March 2020. The report details the findings across five key areas: Safe, Effective, Caring, Responsive, and Well-led. Overall, the inspection highlights a service that has made positive improvements since its last review, with residents and staff expressing satisfaction with the care provided.

Regarding safety, the home has strengthened its processes for managing accidents and incidents, ensuring thorough recording and analysis to prevent future occurrences. Staff are well-trained and recruited safely, with sufficient numbers to meet residents' needs. Medication is managed securely and effectively, and the environment is kept clean and free from infection.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission, forming the basis for personalised care plans. Staff receive appropriate and regular training, ensuring they have the skills to support residents' health and well-being, including dietary needs and access to healthcare professionals. The environment has been thoughtfully adapted to support residents, particularly those with dementia, with features like pictorial signage and interactive elements.

The service is described as caring, with staff consistently demonstrating kindness, compassion, and respect for residents. They actively involve residents in their care plans and decision-making processes, ensuring privacy and dignity are maintained. Residents feel their choices are respected, and staff are adept at supporting them to maintain independence.

When it comes to being responsive, Saxon Lodge ensures that residents' preferences and needs are well understood and met. Care plans accurately reflect individual choices, and staff are attentive to residents' wishes. Communication needs are met through accessible information formats, and residents are supported to maintain relationships and engage in meaningful activities, including regular visits from a therapy dog.

Finally, the service is considered well-led. Regular quality checks and audits are in place, with prompt action taken to address any identified issues. The manager actively participates in professional development and local forums to drive continuous improvement, ensuring the service operates effectively and in line with best practices. While the manager was in the process of registering with the CQC, operational oversight was maintained.