Kingston House

Kingston House is a care home that provides accommodation and personal care for up to nine individuals with learning disabilities and those living with dementia. This inspection report offers a comprehensive overview of the service's performance across key areas, highlighting strengths and areas for continued development. The report's findings are intended to give families a clear understanding of the care environment and the experiences of those living at Kingston House, ensuring an informed decision-making process.

On safety, the service consistently ensured residents felt secure and protected from harm. Staff demonstrated a strong understanding of safeguarding protocols and were well-trained in identifying and responding to potential abuse. Risk assessments were thorough, covering areas like community access and medication, and robust procedures were in place for fire safety and emergency preparedness. Infection control measures were effective, and the home was kept clean, with staff well-versed in hygiene practices. Recruitment processes were robust, ensuring suitable staff were employed, and there were sufficient staffing levels to meet residents' needs promptly.

In terms of how effective the care is, residents' needs were carefully assessed before they moved in, with care plans developed and adapted as staff gained a deeper understanding of individual preferences. Staff received appropriate training and support, including induction and regular supervision, which relatives confirmed equipped them well for their roles. Residents enjoyed varied and balanced meals, with dietary needs and allergies carefully managed. The home also facilitated good communication and collaboration with external health and social care professionals to ensure consistent and timely support for residents.

The service achieved outstanding results in its caring approach, with staff demonstrating exceptional compassion, kindness, dignity, and respect. Residents were consistently placed at the heart of care planning and delivery, with a strong emphasis on promoting their independence and involvement in decisions. Staff effectively used various communication methods, including visual aids and body language, to support residents with complex communication needs. Life histories were thoughtfully recorded, helping residents maintain a connection to their past, and staff were dedicated to fostering empowerment through continuous training and a shared understanding of its meaning.

Regarding how responsive the service is, residents were fully involved in the service and encouraged to provide feedback. The registered manager and staff team were highly praised for their dedication and responsiveness to residents' wishes and needs. Systems were in place to support residents in having maximum choice and control over their lives, with care provided in the least restrictive way possible and always in their best interests.

In terms of how well-led the service is, staff reported feeling well-supported, motivated, and proud of the service, leading to very high morale. Feedback regarding the registered manager was overwhelmingly positive, indicating strong leadership and a commitment to continuous improvement. The service proactively applied best practice guidance, ensuring residents could live as full a life as possible with choice, control, and independence. While the home is larger than current best practice guidance for a domestic-style property, this was mitigated by its design and integration into the residential area, with no external signs to identify it as a care facility.