Family Investment (Four) Limited

Bridge House, located in Canterbury, Kent, provides personal care for up to eight adults with learning disabilities. This report from the Care Quality Commission (CQC) details the findings of an inspection conducted in August 2019. The inspection assessed the service across five key areas: Safe, Effective, Caring, Responsive, and Well-led, aiming to understand how well the home supports its residents to live fulfilling lives.

Regarding safety, inspectors found that residents felt secure, and robust safeguarding procedures were in place. Risk assessments were thorough, covering various aspects of daily life, and staff were well-trained in emergency procedures, including fire safety. Recruitment processes were rigorous, ensuring suitable staff were employed, and medication management was handled securely and accurately. The home also maintained high standards for infection control.

In terms of effectiveness, the care provided consistently achieved good outcomes for residents. Needs were assessed comprehensively before admission, ensuring suitability and enabling personalised care plans. Staff demonstrated strong knowledge and skills, supported by ongoing training and regular supervision. Residents were actively involved in planning their meals, promoting healthy and balanced diets. The home also facilitated access to healthcare professionals, working collaboratively with external agencies to ensure timely and effective care.

The service was exceptionally caring, with staff demonstrating deep compassion and kindness. A strong person-centred culture was evident, where residents were genuinely respected and valued as individuals. They were empowered as partners in their care, with their views and preferences actively sought and incorporated into planning. Residents also played a role in the recruitment of new staff, demonstrating a high level of involvement and trust.

Responsiveness to residents' needs was a key strength, with the service excelling in supporting individuals to learn new skills and maintain their independence. Activities were planned around residents' needs and preferences, encouraging them to pursue their interests. The home also demonstrated an exceptional ability to support residents in expressing themselves, ensuring their wishes and choices were understood and acted upon.

Finally, in terms of leadership, the service was well-led. The registered manager fostered a positive working environment, with staff reporting good support and enjoying their roles. They worked collaboratively with health and social care providers to deliver an effective service, consistently taking into account the views of residents and their families.