Greenbanks

Greenbanks is a care home for up to 20 individuals, including older people and younger adults with specific needs such as learning disabilities, autism, or mental health conditions. The recent CQC inspection found that while the home has made significant improvements, particularly in safety, there are still areas for development in leadership and management. Residents and their families generally express high satisfaction with the care received, highlighting the positive and respectful relationships with staff. The report details a mixed picture, with strong positive outcomes in some areas and noted points for improvement in others.

On safety, residents feel secure and well-protected from harm, with staff consistently managing risks and responding effectively to incidents. Safeguarding concerns are taken seriously and reported appropriately, and significant improvements have been made in medication management, including a new electronic system and enhanced checks to reduce errors. Infection control measures are robust, ensuring the safety of residents and staff, notably with no reported COVID-19 cases during the pandemic.

In terms of how effective the care is, residents are supported to maintain their independence and have control over their daily lives, with staff offering person-centred support that respects their dignity and individual needs. Staffing levels are considered adequate, with a safe recruitment process in place, and the home effectively refers residents to healthcare professionals when needed.

Regarding caring, residents express happiness and a strong sense of belonging, with staff being described as attentive and respectful. People feel listened to and treated with consideration, and improvements have been made to the environment based on resident input.

In terms of being responsive, residents are supported to live fulfilling lives and participate in activities both within the home and in the wider community. Staff are attentive to residents' needs, and concerns raised by residents or relatives are addressed promptly.

However, the service requires improvement in being well-led. While the management team is approachable and staff feel supported, there are ongoing challenges with record-keeping as the service transitions to an electronic system. Some care plans and risk assessments require updating to ensure consistent and fully personalised support, and there have been instances of inaccuracies in record-keeping, such as water temperature logs, which have since been addressed.