Broome End

This inspection report for Broome End Care Home on October 17-19, 2018, highlights significant improvements made since the previous inspection in July 2017. The report details findings across five key areas, assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the service. It provides families with an overview of the home's performance based on the Care Quality Commission's rigorous evaluation.

Regarding safety, the home has implemented robust systems for managing medicines, ensuring people are protected from harm, and that staff understand safeguarding procedures. Staffing levels have been addressed, with sufficient numbers now available, and recruitment processes are thorough to ensure suitability.

In terms of how effective the care is, staff receive comprehensive training, with a mix of e-learning and face-to-face sessions, and their competency is regularly assessed. People are supported to maintain a balanced diet and have good access to healthcare professionals. However, the layout and space within the dementia unit require further consideration for suitability.

The caring aspect of the service is demonstrated by staff treating residents with kindness and respect, quickly responding to their needs, and actively involving them in decisions about their care. People's privacy, dignity, and independence are consistently promoted.

Concerning how responsive the service is, residents receive personalised care tailored to their needs, and there are clear systems for handling concerns and complaints. The home also ensures that individuals receiving end-of-life care are supported comfortably and with dignity.

Finally, looking at how well-led the service is, the registered manager and staff have a strong understanding of the service's development needs and a shared commitment to improving care. Systems are in place to manage risks and performance, and feedback from residents, relatives, and staff is positive, indicating a supportive management environment and a willingness to collaborate with other agencies.