Falcon House Residential Home

This summary offers a concise overview of the recent Care Quality Commission (CQC) inspection report for Falcon House Residential Home. The inspection, conducted in December 2018, reviewed the home's performance across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The report aims to provide families with essential insights into the quality of care provided at Falcon House, highlighting both the home's strengths and any areas for development.

Regarding safety, the home ensures residents are protected from harm, with risks effectively identified and managed. Staff are knowledgeable about safeguarding procedures and residents feel secure and well-looked after. In terms of how effective the care is, residents' needs are thoroughly assessed and regularly reviewed, with care plans actively involving residents in achieving their desired outcomes. Staff possess the necessary skills and knowledge, with ongoing training to ensure competence.

In terms of being caring, residents and their relatives consistently reported staff as being kind, compassionate, and respectful. Staff build strong positive relationships, treating individuals with dignity and valuing their privacy. Promoting independence is a key focus, with staff encouraging residents to do as much for themselves as possible. The service is responsive by tailoring care to individual needs, offering flexibility and choice. While many residents are content with independent activities, the home is actively seeking an activity coordinator to introduce more structured group activities.

Looking at how well-led the service is, the registered manager demonstrates strong leadership, fostering a culture of continuous improvement and person-centred care. Staff feel well-supported, finding the management team approachable and easy to communicate with. The home actively engages with residents, relatives, and staff through various channels to gather feedback and drive improvements. The service collaborates effectively with external health professionals to ensure comprehensive and high-quality support for all residents.