Camberley Heights Care Home

Pembroke House underwent a recent inspection by the Care Quality Commission (CQC), with the findings published in December 2022. This report provides a comprehensive overview of the care and services provided at the home, evaluating its performance across five key areas. The inspection aimed to assess the overall quality of care, safety measures, effectiveness of treatments, the compassionate nature of staff, responsiveness to resident needs, and the effectiveness of the home's leadership and management.

On safety, the report indicates that residents feel secure, with staff well-trained in identifying and reporting concerns. Risks are proactively managed, and robust infection control procedures are in place. Residents receive their medications as prescribed, with systems in place to ensure safety and address any previous issues. There are sufficient staff to meet resident needs, and efforts are underway to reduce reliance on agency staff while ensuring their competency. Recruitment processes are sound, and staff receive necessary training and induction.

In terms of how effective the care is, residents' needs are thoroughly assessed and regularly reviewed, with care plans reflecting best practice guidance. Staff receive comprehensive training, including specialised dementia care, and benefit from a thorough induction process and ongoing support. Residents enjoy their meals, with a variety of options available and attention paid to dietary needs. The home is a modern, purpose-built facility designed to meet residents' needs, with a range of amenities and comfortable living spaces. Residents have good access to healthcare professionals, and staff work collaboratively with external agencies to ensure consistent and effective care.

Regarding caring practices, staff are described as kind and respectful of residents' dignity and privacy. Residents are supported to make choices and maintain control over their lives, with staff acting in their best interests. Residents feel their individuality is respected and that staff understand their needs and preferences. The home provides a good range of nutritious food options, and residents are supported to eat and drink sufficiently.

In terms of responsiveness, residents are involved in developing the activities program to ensure it is relevant to their interests. The home encourages residents to engage with the local community and provides opportunities for social interaction through regular trips and entertainment. Residents are able to receive visitors freely. The home ensures that care and treatment are provided in a way that is in the resident's best interests, considering their choices and preferences.

Finally, regarding how well-led the service is, residents, their families, and staff report a positive and welcoming atmosphere, with a sense of good management. Staff feel supported by the leadership team and that their suggestions for improvement are considered. Regular quality assurance audits are conducted, and a service improvement plan is in place to address any identified shortfalls. The provider is actively working to enhance dementia care services. Although some minor points regarding incident recording detail and promptness were noted, the overall leadership and management of the home are viewed positively.