Camberley Heights Care Home

Pembroke House provides residential and nursing care for up to 100 people, with a dedicated floor for those living with dementia. This inspection report from the CQC highlights the home's commitment to person-centred care and a positive living environment. The report, conducted in September 2022, reviewed the home's performance across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the findings indicate that Pembroke House is a well-run establishment that prioritises the well-being and quality of life for its residents.

Regarding safety, residents feel secure and staff are well-trained to identify and report any concerns. Measures are in place to manage risks to individuals' well-being, and robust infection control procedures help prevent the spread of illness. The home also ensures that medication is administered and stored safely, with ongoing monitoring to address any previous issues.

In terms of how effective the care is, residents' needs are thoroughly assessed before they move in and are regularly reviewed. Staff receive comprehensive training, including specialised dementia care, to support residents effectively. The home's design and facilities are modern and well-adapted to meet diverse needs, and residents have good access to healthcare professionals.

The caring aspect of the service is evident in how staff interact with residents. People feel their dignity and privacy are respected, and they are supported to make choices about their lives in a way that is least restrictive. Residents enjoy the food options available and feel well-informed about their care.

Pembroke House is responsive to residents' needs and preferences. The activities programme is developed with resident input, ensuring relevance and engagement, and residents are encouraged to maintain social connections and receive visitors. The home also facilitates regular outings and entertainment.

Finally, the service is well-led. Feedback from residents, relatives, and staff indicates a positive and welcoming atmosphere, with a supportive leadership team. Regular quality audits and a service improvement plan are used to monitor and address any shortfalls, and the provider is actively working to further enhance dementia care.