Kingsclear

This CQC inspection report for Kingsclear provides an overview of the care services offered. The report assesses the home across key areas, looking at how safe, effective, caring, responsive, and well-led the service is. It highlights areas of strength and identifies points for further development to ensure the best possible care for residents. The overall rating for Kingsclear has improved since the last inspection, reflecting significant progress made in various aspects of its operation.

Regarding safety, Kingsclear has made substantial improvements, with robust measures now in place to assess and mitigate risks for residents, including those related to pressure ulcers and nutrition. Medicines are managed safely, and systems for reviewing incidents have been enhanced, helping to prevent future harm. Infection control measures are strong, and staff are well-trained in safeguarding. However, some residents have experienced delays in staff response times for immediate needs, such as using the toilet, indicating a need for ongoing attention to staffing responsiveness.

In terms of how effective the care is, Kingsclear demonstrates a good ability to meet individual needs. Care plans are personalised and developed with input from relatives, ensuring that preferences and specific health conditions are well-documented and addressed. Residents are supported to maintain relationships and engage in activities that are meaningful to them, with plans to introduce more external outings. However, there was an instance where a specific health condition was not fully detailed in a care plan, which has since been rectified, and the wellbeing team has requested more information to better support residents during events.

The care provided at Kingsclear is highlighted as being effective, with staff showing a good understanding of residents' needs and preferences. Relatives reported that their family members' well-being is a priority, and staff are proactive in identifying and addressing care needs. The home has improved its approach to complaints and concerns, with residents and relatives feeling confident that issues will be addressed. The service promotes meaningful connections and social engagement, with plans to enhance this further.

Kingsclear is responsive to the needs of its residents. There has been a noted improvement in involving families in care planning and reviews, with regular opportunities for updates and discussions. The home provides a variety of activities and events tailored to residents' interests, though some residents have expressed a desire for more outings, which the home plans to facilitate. Communication needs are understood and addressed, ensuring residents can express themselves effectively.

Concerning how well-led the service is, Kingsclear has seen positive changes with the introduction of a new senior leadership team, which has improved the home's culture and staff support. Systems for monitoring quality and safety have been strengthened, and effective working relationships have been established with external professionals. However, some improvements need to be consistently embedded and sustained to ensure the high standard of care is maintained over the long term.