Cedar Court Care Home

This inspection report for Cedar Court Care Home provides an overview of the service's performance in key areas. The inspection aimed to assess the quality of care and support provided to residents, with a particular focus on improvements made since the previous assessment. The report highlights the home's efforts to create a person-centred environment where residents are treated with dignity and respect. It details findings across five core areas, offering insights into the home's commitment to resident well-being and operational effectiveness.

In terms of safety, the home demonstrated strong infection prevention and control measures, ensuring that visitors and residents were protected. Measures were in place for social distancing, effective use of personal protective equipment, and safe admission processes. The premises were maintained with good hygiene practices, and the home was prepared to manage potential infection outbreaks.

Regarding how caring the service is, staff were consistently observed to be kind, compassionate, and respectful towards residents. People and their families felt involved in decision-making, and their individual preferences and life experiences were factored into care plans. Independence was encouraged, and residents' personal spaces and routines were respected.

In terms of how responsive the service is, care plans were found to be more detailed, outlining individual needs and preferences. The home also showed improvement in end-of-life care planning, with a focus on resident wishes. Complaints were handled more effectively, with thorough investigations and satisfactory responses provided to families. A wide range of activities, tailored to individual interests, helped to prevent social isolation.

Finally, looking at how well-led the service is, there has been significant improvement in leadership and management. The registered manager and the senior team fostered a positive and supportive culture, leading by example. They actively engaged with residents, families, and staff, promoting a sense of teamwork and pride. Audits were conducted regularly to monitor and improve the quality of care. The management team was proactive in addressing any issues and encouraging staff development.