The Old Rectory

This report summarises the findings from a recent inspection of The Old Rectory. The inspection assessed the home across five key areas: safety, effectiveness of care, how caring the staff are, responsiveness to residents' needs, and leadership. The overall aim was to ensure the home provides a high standard of care for its residents, focusing on their well-being and quality of life. The report highlights various aspects of the home's operation, including how residents are supported, the environment, and staff practices, providing an overview of the care provided.

On safety, the home has robust systems in place to protect residents from harm and abuse, with staff well-trained and aware of their responsibilities. Risks to residents' health and safety are thoroughly assessed and managed, and the home maintains safe procedures for emergencies and regular health and safety audits. Improvements have been made in medicine management, ensuring safe administration and accurate record-keeping.

In terms of how effective the care is, residents' needs are assessed comprehensively before admission, leading to individualised care plans that promote independence and are in line with legal guidance. Staff receive thorough induction and ongoing training, ensuring they have the skills to meet residents' needs effectively. The home also supports residents to maintain a balanced diet with choices and appropriate support for complex needs, and collaborates well with external health and social care professionals.

Regarding caring practices, staff are consistently described as caring and respectful, with residents feeling that their wishes are prioritised. Staff respond promptly to residents' needs and distress, demonstrating an understanding of equality and diversity. Residents are actively involved in decision-making about their care, with regular meetings to encourage feedback, and their privacy, dignity, and independence are actively promoted.

On responsiveness, the home plans personalised care that ensures residents have choice and control over their lives, reflecting their individual preferences. Residents are involved in developing and reviewing their care plans, and there are opportunities for community engagement and activities, with respect for individual choices.

Finally, the service is well-led, with a positive culture where residents, staff, and relatives feel listened to. The registered manager feels supported by the provider, and quality assurance systems are in place to maintain high standards. Policies and systems effectively support residents' choices and control over their lives in the least restrictive way possible.