Knowle Park Nursing Home

This report from the Care Quality Commission (CQC) provides an overview of Knowle Park Nursing Home following an inspection. It assesses the home across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The inspection aimed to ensure residents receive high-quality care and that the home operates safely and efficiently, particularly in its infection control measures. The findings are based on observations, staff interviews, resident feedback, and record reviews, offering a comprehensive look at the service.

On safety, residents and their relatives feel secure, with staff well-trained and recruited through thorough processes, and effective risk management systems in place. Medicines are administered safely and accurately, and robust infection control measures are in place, ensuring the safety of residents and staff.

In terms of how effective the care is, residents' needs are met through comprehensive assessments and clear care plans, with staff well-trained and supported to deliver high-quality care. Residents enjoy the food provided, and the home works effectively with external health professionals to ensure timely support.

Regarding caring practices, residents are treated with kindness, dignity, and respect by staff who are attentive to individual needs and preferences. Staff actively involve residents in decisions about their care, promoting their independence and privacy.

As for responsiveness, the home excels at planning personalised care that respects residents' choices and preferences, with staff demonstrating a good understanding of individual needs. Communication needs are well-met, and residents are supported to maintain relationships and engage in meaningful activities.

Concerning leadership, the management team is supportive of staff and residents, with regular meetings to address concerns promptly. Residents and staff feel confident raising issues, and the home actively involves residents in its operations, ensuring it is well-led.