Charrington Manor Care Home

Charrington Manor Care Home has received a recent inspection report from the Care Quality Commission (CQC). This report offers insights into the quality of care provided by the home, covering key areas like safety, effectiveness, caring approach, responsiveness, and leadership. The inspection aimed to assess how well the service meets the needs of its residents and ensure it operates to high standards.

Regarding safety, residents are well-protected from avoidable harm. While most people feel there are sufficient staff, some noted potential waits at night and weekends, which management is addressing. Recruitment processes are generally robust, though some files initially lacked complete documentation. Systems are in place to safeguard residents from abuse, and staff are trained to recognise and report concerns. Risks are managed effectively with detailed information for staff, and residents feel safe in the well-maintained environment. Medicines are administered safely, with proper storage and an effective electronic system in place, and infection control measures are well-assured.

In terms of how effective the care is, residents' outcomes are consistently good, with their feedback confirming this. Staff generally follow the principles of the Mental Capacity Act, although further training is planned to ensure consistent application of capacity assessments. The home's modern, purpose-built environment is appreciated, but some adaptations for residents with dementia, such as corridor differentiation and memory boxes, are planned. Residents' needs are assessed thoroughly before admission and incorporated into their care plans, which are reviewed regularly. Staff receive appropriate training and support, with new staff undertaking a comprehensive induction process.

The caring aspect of the service is a significant strength. Staff consistently place residents at the forefront, demonstrating high levels of skill and commitment. Residents feel listened to and valued, with staff recognising their individuality and preferences, leading to an enhanced sense of well-being and improved quality of life. Relatives commend the stimulating activities and positive impact on residents' health. Professionals also speak highly of the staff's excellent understanding of needs and their commitment to person-centred care.

The home is exceptionally responsive to residents' needs. Residents are supported to have maximum choice and control over their lives, with staff promoting independence and respecting their preferences. Staff are approachable and always have time for residents, ensuring they feel heard and supported. The activities programme is praised for being amazing, plentiful, and varied, contributing significantly to residents' enjoyment and quality of life.

Finally, concerning how well-led the service is, there is a strong management presence leading by example. Management has a clear vision for a high-quality, person-centred environment where residents are happy. Staff feel well-supported and valued by management, and are encouraged to progress in their roles through additional training. Residents and their families consistently speak highly of the management and staff, highlighting the kindness, care, dignity, and respect shown throughout the service, reflecting the positive culture and values of the staff.