Oakcroft House Care Home

Oakcroft House Care Home provides nursing care and accommodation for up to 40 individuals, some of whom live with dementia or have physical needs. This CQC inspection report offers a detailed overview of the service's performance across key areas, aiming to help families understand the quality of care provided.

Regarding safety, inspectors noted that while the home has robust recruitment practices and effective systems for managing clinical risks and preventing infections, there were concerns about staff deployment not always ensuring person-centred care. Specifically, residents were not always consistently offered baths or showers, and some felt there weren't enough staff to meet their needs promptly. The home is actively working to address these staffing and care delivery points.

In terms of how effective the care is, Oakcroft House generally provides good outcomes for residents. Assessments are thorough, and care plans are developed using best practice guidance. Staff receive comprehensive training and support, and residents have access to various healthcare professionals. While food quality received mixed feedback, the home is implementing changes to improve the dining experience.

The service is noted as caring, with residents and their relatives consistently describing staff as kind, compassionate, and respectful. People feel involved in their care decisions and are supported to maintain their independence. Staff demonstrate a strong understanding of equality and diversity, ensuring all residents are treated with dignity.

Oakcroft House is also found to be responsive to residents' needs. There are sufficient activities and outings, with one-to-one engagement provided for those in their rooms to combat social isolation. Care plans are tailored to individual health needs, and residents and their families know how to raise concerns, with confidence that these will be addressed promptly.

Finally, the service is well-led. The leadership team responds effectively to concerns, and there is a system for assessing the quality of care. Staff feel supported and encouraged to develop professionally. While some record-keeping accuracy issues were identified and are being addressed, the overall management structure supports the delivery of good care.