Cleaveland Lodge

Cleaveland Lodge has demonstrated significant improvements following its last inspection, resulting in a refreshed approach to care. This report details the findings from the recent CQC visit, focusing on how the home ensures residents receive safe, effective, caring, responsive, and well-led services. The inspection confirms that the care provided is now meeting necessary standards across all key areas.

Regarding safety, residents are protected from harm with robust risk assessments and care plans that are regularly updated. Staff are well-trained and recruited through thorough checks, ensuring appropriate staffing levels are maintained. Measures are in place to prevent infections, and medication is managed safely by trained personnel. The home has also improved its incident reporting and learning processes.

In terms of effectiveness, care planning is personalized and involves residents and their families, ensuring it aligns with best practices and legal guidance. Staff receive ongoing training and support, enhancing their skills in areas like dementia care and safe moving. Residents are supported to maintain a balanced diet, and the service facilitates timely access to healthcare professionals, working collaboratively with various health agencies.

The caring aspect of the service is evident in how residents are treated with kindness, dignity, and respect. Staff know residents well, understanding their individual preferences and needs, and consistently engage in positive interactions. Residents are supported to maintain their independence and make choices about their daily lives, with their views actively sought and incorporated into care plans.

Cleaveland Lodge is responsive to residents' needs, with personalized care plans that include their life stories and preferences. Communication needs are effectively met, and staff are adept at supporting individuals with sensory impairments or difficulties. The home actively involves residents and their families in reviewing care, ensuring it remains appropriate and meets changing requirements.

The leadership at Cleaveland Lodge has been instrumental in driving positive changes. Systems are in place to monitor service quality and improve resident outcomes, with the registered manager demonstrating a strong understanding of their responsibilities. Staff meetings and open discussions contribute to a culture of continuous improvement, ensuring that lessons learned are embedded into practice.