Nationwide Community Care Limited - 35 Mede Way

This report details the findings of an unannounced inspection of 35 Mede Way, a care home providing accommodation and personal care for up to two individuals with learning disabilities. The inspection, conducted in January 2018, found that the service continues to provide a good standard of care, maintaining the positive rating from the previous inspection in January 2016. The service operates in line with best practice guidance, focusing on supporting residents with choice, independence, and inclusion, enabling them to live ordinary lives. The registered manager is in place and is responsible for meeting legal requirements.

On safety, staff demonstrate a strong understanding of how to protect residents from harm and know the procedures for reporting suspicions of abuse. Medicines are managed through secure storage and clear systems, ensuring they are administered as prescribed. There are sufficient staff to meet residents' needs, with a stable team working flexibly. Recruitment processes are thorough, and the premises are well-maintained, with environmental risks managed.

In terms of how effective the care is, residents' needs are continuously assessed, and staff collaborate effectively with other organisations to ensure good support. Staff are well-trained and supported to develop their skills, with regular supervision. The home supports residents in making choices about their diet, working with health professionals, and monitoring their health needs.

Regarding how caring the service is, staff are described as kind and compassionate, building good relationships with residents and knowing them well. Care plans are person-centred, detailed, and involve residents and their relatives, with information presented in accessible formats. Staff promote residents' independence and respect their dignity and preferences, ensuring personal care is provided discreetly.

Concerning how responsive the service is, care is informed by detailed assessments and care plans that reflect residents' individual choices and preferences. Care plans are regularly reviewed, and daily records are maintained to ensure good communication. The service supports residents in pursuing their interests and hobbies, with examples of activities like going to the pub and planning outings. Residents feel issues are addressed quickly, preventing them from becoming formal complaints.

In terms of how well-led the service is, the registered manager provides strong, accessible leadership with a clear vision for quality, person-centred care. Staff meetings are held regularly, and robust quality assurance systems are in place, including regular audits and feedback from staff, families, and professionals. The provider offers strong support to the manager, with regular visits and monthly meetings.