Collingwood Grange Care Home

Collingwood Grange Care Home is a residential and nursing care facility for up to 75 individuals, including those with dementia. This report details an inspection conducted on September 3, 2019. It offers an overview of the service's performance across five key areas: safety, effectiveness, caring, responsiveness, and leadership, providing families with insights into the home's operational quality.

Regarding safety, while the home has robust procedures and safety checks in place, and staff are well-trained in safeguarding, there's a noted recommendation to review staffing levels on each floor. This is in light of feedback from residents and staff that suggested occasional staff shortages, though call bells were generally answered promptly during the inspection. The home acted swiftly and appropriately following recent allegations of abuse, cooperating fully with external investigations.

In terms of how effective the care is, residents consistently receive good outcomes. The home uses recognised clinical tools to assess needs and ensure care plans are up-to-date. Staff are well-supported with induction, ongoing training, and regular supervisions, contributing to their confidence and competence. Residents reported being happy with the food provided, and their nutritional needs are met with varied options.

On the caring aspect, residents and their relatives consistently described staff as kind, caring, and respectful. The home actively supports residents to maintain their independence and involves them in decisions about their care. There are sufficient activities and outings available, and staff treat residents in the least restrictive way possible, always acting in their best interests.

In terms of responsiveness, the service is well-organised to meet residents' needs. Detailed assessments are conducted before admission, and care plans are personalised and provide clear guidance for staff. Residents receive prompt attention when needed, and their nutritional and hydration needs are well-met, with access to necessary healthcare professionals. Complaints are managed effectively, with residents and relatives feeling confident they will be heard and addressed.

Finally, the service is well-led. There is a comprehensive system in place for assessing and improving the quality of care. The leadership team is viewed as robust and effective by residents, relatives, and staff. While the home has a clear process for managing incidents and learning from them, they are committed to a formal lessons-learned review following recent safeguarding concerns.