Upalong Residential Home

Upalong Residential Home in Camberley is a small, intimate care home providing accommodation and support for up to nine older people, including some living with dementia. During a recent unannounced inspection, residents and their relatives shared overwhelmingly positive feedback about the warm, family-like atmosphere and the quality of daily life. The home is managed directly by the registered provider, supported by an experienced, long-standing team of staff who maintain a clean, comfortable, and welcoming environment where personal touches and familiar belongings help residents feel truly at home.

When it comes to safety, residents and their families consistently feel secure, supported by sufficient numbers of attentive staff who undergo thorough background checks before being hired. Risks are properly assessed and managed, the premises are kept exceptionally clean with good infection control practices, and medicines are handled safely and on time.

The care provided is highly effective, featuring freshly prepared, home-cooked meals tailored to individual preferences and dietary needs, alongside prompt access to outside healthcare professionals like doctors, dentists, and district nurses. Staff are well-trained, knowledgeable, and respect residents' rights to make their own choices and give proper consent.

Interactions between staff and residents are genuinely warm, kind, and respectful of personal dignity, with staff frequently taking time to listen, chat, and encourage independence through everyday tasks. Residents are actively involved in shaping their daily routines and participate in regular meetings to share their views.

Care is personalized and responsive to changing needs, with residents enjoying customized activities and outings such as trips to the seaside. However, the report notes that discussions and record-keeping around end-of-life care could be further developed, and the written complaints procedure needs updating to reference the correct current details.

The leadership of the home is praised by families and staff alike as efficient, approachable, and well-organized. The provider regularly gathers feedback through meetings and surveys, maintains effective internal quality checks, and fosters a valued, loyal staff team that collaborates closely with external health agencies.