Crouched Friars Residential Home

This inspection report from the Care Quality Commission provides an overview of Crouched Friars Residential Home following an assessment visit. The report details findings across key areas of care provision, including safety, effectiveness, responsiveness, and leadership. It highlights improvements made since the previous inspection, particularly in governance systems, and offers insights into the day-to-day experiences of residents and the practices of the care team. The overall aim is to give families a clear picture of the quality of care and the environment at the home.

On safety, the home demonstrates robust safeguarding practices, with staff understanding how to report concerns and relatives feeling confident their loved ones are secure. While the service has worked hard to reduce falls through regular analysis and implemented clear risk assessments, there was a noted issue with some creams being undated in the fridge, which the manager is actively addressing with staff. The environment of the listed building requires constant upkeep, and a schedule of works is in place to maintain safety. Infection control procedures are followed well, and visitors are managed safely.

In terms of how effective the care is, residents receive personalised support that respects their human rights and promotes independence, with care plans clearly outlining preferences. Staff are well-trained, including specific training for dementia care and insulin administration. While the provider aims for high training completion rates, the manager is reviewing the process to better accommodate staff schedules alongside staffing pressures. Food is well-prepared and nutritious, with options available throughout the day.

Regarding how responsive the service is, care plans are kept up-to-date and are truly person-centred, reflecting individual needs and preferences. The home encourages residents to maintain relationships and pursue interests, with staff actively supporting social and cultural relevance. There were some initial concerns regarding the use of electronic door locks to restrict liberty for one resident, but this was swiftly addressed by the management to find a less restrictive approach. Residents are supported to go out with family and friends, and visiting is flexible.

Concerning how well-led the service is, the registered manager and deputy manager provide good oversight, quickly addressing issues that could impact care quality. Relatives feel comfortable raising concerns and are confident they will be managed effectively. The service has made significant improvements in governance systems since the last inspection, addressing previous regulatory breaches. While the home has faced staffing challenges, management actively works to ensure adequate cover, sometimes by stepping in themselves. There is an ongoing programme of environmental improvements, though some work is still needed in specific areas.