Ewer Court

This CQC inspection report for Ewer Court provides an overview of the service's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. The inspection focused on ensuring the service meets regulatory requirements and provides high-quality, person-centred support. The findings are based on discussions with residents, relatives, staff, and a review of care records and operational procedures.

On safety, residents and their families reported feeling secure, with staff demonstrating a strong understanding of safeguarding procedures and risk management. The service has effective systems in place to manage risks, such as fire safety and emergency planning, while ensuring residents maintain their freedom and choice. Staffing levels are considered adequate, with plans in place to adjust as the service grows, and recruitment processes are robust. Medication is managed safely, and the environment is kept clean to prevent infection.

In terms of how effective the care is, residents are actively involved in developing their care plans, ensuring they reflect individual needs and preferences. Staff receive comprehensive training, including specialised areas like epilepsy management, and have access to ongoing professional development. Residents are supported to maintain a balanced diet with opportunities to make their own food choices. The service collaborates effectively with external health professionals to ensure holistic care, and the accommodation is adapted to meet residents' needs, providing a comfortable and safe living space.

Regarding caring practices, residents feel well-treated and supported, with staff described as kind, compassionate, and dedicated. The long-standing staff team has built strong relationships with residents, understanding their personalities, likes, and dislikes. Residents are encouraged to express their views and make decisions about their daily lives and care, with information provided in accessible formats. Privacy, dignity, and independence are consistently respected, with staff actively promoting residents' ability to learn new skills and maintain their autonomy.

The service demonstrates a responsive approach to meeting residents' needs. Personalised care plans are in place, and residents are supported to engage with the community based on their interests. There have been no formal complaints since the service’s registration, and residents and their families know who to approach if they have concerns. The service has supported residents with end-of-life planning, ensuring their wishes are documented and respected.

In terms of leadership, the service is well-led with a clear vision and values that staff consistently apply in their daily work. There is a positive atmosphere, and staff feel respected, valued, and supported by the registered manager. Robust governance systems are in place, including regular quality assurance checks and audits, to monitor performance and drive improvements. Feedback from residents, families, and staff is actively sought and used to enhance the service.