Daisy Nook House

Daisy Nook House is a residential care home providing personal care and accommodation for up to 40 people. Recent inspection findings show that the home creates a welcoming, relaxed environment where residents feel safe and well supported by a caring staff team. The management and leadership focus on continuous improvement, and residents consistently share positive feedback about their experiences, the quality of the food, and the overall atmosphere of the home.

When it comes to safety, everyone spoken with felt secure living at the home, supported by comprehensive risk assessments, proper health checks, safe medicine management, and thorough infection control measures. However, some staff members noted that the home can occasionally be short-staffed when someone is unavailable for a planned shift at short notice, though they confirmed this does not affect the actual delivery of care.

The service proves effective through detailed, personalized support plans, proper staff training, and strong attention to nutritional needs and dietary preferences. Bedrooms are spacious, clean, and personalized, and the home operates fully within legal frameworks regarding mental capacity and consent.

The caring aspect shines through a relaxed, friendly atmosphere filled with kind, compassionate interactions and gentle humor between residents and staff. Care practices actively respect individual privacy, dignity, and independence while ensuring residents and their families stay closely involved in daily decisions.

For responsiveness, care plans are highly detailed and reflect each person's life history, preferences, and routines. The home offers a variety of activities, successfully reconnects with the local community, and maintains an open, welcoming environment for visiting families.

Finally, the service is well-led by a visible and praised registered manager supported by senior leadership. Management maintains robust quality monitoring and audits, fosters a positive approach to learning, and ensures open communication channels for both staff and relatives.