Davenport Manor Residential Home Limited

This CQC report provides an overview of Davenport Manor Nursing Home following an inspection. The report details the findings across key areas, assessing the home's safety, effectiveness, caring approach, responsiveness, and leadership. It offers insights into the experiences of residents and their families, highlighting the home's strengths and areas for continued development to ensure high-quality care.

On safety, risks such as falls and mobility issues are well-managed, with staff demonstrating a strong understanding of risk management. Health and safety checks are consistently performed, and residents have access to necessary healthcare professionals, with records of interventions maintained. People reported feeling safe, and staff are aware of their responsibilities regarding raising concerns. Medication is administered as prescribed, and robust recruitment practices ensure sufficient staffing levels to meet residents' needs. Infection prevention and control measures, particularly in relation to COVID-19, have been assessed and appropriately implemented, with staff receiving relevant training.

In terms of how effective the care is, the report indicates that residents receive their medications as prescribed, with safe storage and administration processes in place. Staff have received appropriate training for medication administration and undergo regular competency checks, contributing to the overall effectiveness of care delivery.

Regarding the caring nature of the service, residents and their families expressed positive views, emphasizing the homely atmosphere and the kindness of the staff. A strong commitment to providing person-centred care is evident, with staff sharing this dedication. The home is described as feeling like a family, fostering a welcoming and supportive environment for residents.

In terms of responsiveness, the home ensures that residents' choices regarding their care are identified and respected. Care records are regularly reviewed and updated to reflect any changes, ensuring that the care provided remains tailored to individual needs and preferences.

On leadership and management, the service is consistently well-led, with a registered manager who is highly regarded by residents, families, and staff. The manager demonstrates a passionate commitment to quality person-centred care, and this ethos is shared by the staff team. Regular quality assurance checks and audits are conducted, with prompt action taken when issues are identified. The home promotes a positive, inclusive, and empowering culture, with residents and families feeling heard and involved. Communication is strong, with regular updates provided to keep everyone informed.