Devonshire House

This report from the Care Quality Commission (CQC) provides an overview of Devonshire House, a care home offering accommodation and support for adults with brain injuries and related needs. The inspection assessed the service across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The findings indicate that the home is generally well-run, with staff and residents expressing satisfaction with the care provided. The senior leadership team is noted for their positive influence and is respected by the staff, contributing to a motivated workforce.

On safety, staff are well-trained in safeguarding and know how to escalate concerns. Medicines are managed securely, and recruitment processes are robust. Risk assessments are in place and monitored, and infection control practices are followed to minimise risks. In terms of how effective the care is, the service provides person-centred assessments and care that meets individual needs. The staff team is established, well-trained, and motivated. The building is accessible and adapted to residents' needs, and support is provided in the least restrictive way possible, aligned with residents' best interests.

Regarding the caring aspect, staff are trained in equality and diversity and provide non-discriminatory support, respecting residents' rights. Residents and their relatives report positive experiences, describing staff as kind, caring, and respectful. Staff interactions observed were positive and respectful. The service is responsive to residents' needs through personalised care plans and effective rehabilitation programmes. Communication needs are met through established plans and access to specialist therapists. Residents and their families are consulted throughout the care planning process, and there is a low level of complaints, all handled appropriately.

Concerning how well-led the service is, there is a positive and person-centred culture evident, with staff and residents feeling involved and consulted. Communication channels are effective, and achievements are celebrated. The senior management team understands and adheres to their legal responsibilities, including the Duty of Candour. Governance processes, such as regular audits, are in place to ensure continuous improvement and oversight of the service.