Eastlake

This report from the Care Quality Commission (CQC) details the findings of an inspection at Eastlake, a residential home for older adults, including those living with dementia. The inspection focused on the key areas of safety and leadership, aiming to assess the overall quality of care provided. While residents and their relatives generally expressed positive views on the care received, the inspection identified areas where improvements are needed in the home's governance and operational systems.

On safety, while residents and their relatives felt safe, the report noted issues with medicine administration, including staff training on emergency medications and proper recording procedures. There were also concerns about the assessment and management of specific risks for residents with diabetes, with a need for clearer guidance for staff.

In terms of how effective the care is, the report highlighted that while people were supported to engage with their community and maintain social connections, there were weaknesses in communication to ensure care was fully integrated. Systems for managing risks and learning from incidents were not consistently applied, meaning underlying causes of accidents were not always fully understood.

Regarding how caring the service is, residents expressed positive feelings about their home environment and the staff's approach. They appreciated community involvement and connections with different generations, with many feeling well-supported and cared for by the staff.

On how responsive the service is, people were supported to have maximum choice and control over their lives, with staff acting in their best interests. Policies and systems were in place to support this practice, and residents felt their needs were met promptly.

In terms of how well-led the service is, the inspection found that governance processes were not consistently effective, with audits not always identifying shortfalls. While there was evidence of partnership working, communication with external professionals could be improved, and systems for managing escalating concerns were lacking, particularly concerning the transition of care from hospitals. The report also noted that some staff did not always feel respected or supported by management.