Broadwater Lodge

This report details the findings from a recent inspection of Broadwater Lodge, a care home providing residential support, often for individuals living with dementia. The inspection aimed to assess the quality of care across five key areas, focusing on the resident experience and the overall functioning of the home. The findings highlight a consistently positive approach to care, with particular strengths in how residents are treated and how their needs are met.

On safety, residents and their families feel secure, with staff demonstrating a strong understanding of their safeguarding responsibilities. Risks are carefully managed to balance safety with residents' desire to live fulfilling lives, and robust emergency plans are in place. While medication administration records had minor gaps, this was promptly addressed. A small observation regarding staff use of protective equipment for continence products was also noted.

In terms of how effective the care is, residents' needs and choices are holistically assessed and planned for, adhering to best practice guidelines. Staff are well-trained, supported, and feel confident in their roles, with a strong emphasis on continuous professional development. Residents enjoy nutritious meals with their preferences consistently catered for, and staff work collaboratively with external healthcare professionals to ensure well-being. The environment is thoughtfully adapted to support residents, including an award-winning farm.

The service's caring approach is exceptional, with a vibrant and inclusive atmosphere where residents are treated with dignity and respect. Staff are fun, engaging, and deeply committed to the residents' well-being, fostering a sense of belonging and individual value. The 'Butterfly Model' of care is effectively implemented, ensuring high levels of engagement and personalized attention for everyone.

Regarding how responsive the service is, Broadwater Lodge excels at understanding and meeting residents' individual needs and preferences. Activities are varied and tailored to each person, with staff encouraged to be creative and accommodating, embodying a "life is for living" philosophy. Support is readily available and delivered in a timely manner, ensuring residents' wishes are respected and acted upon.

In terms of how well-led the service is, the management team champions residents' rights and works collaboratively with staff and external partners to drive continuous improvement. There is a strong focus on learning from incidents and feedback, with a commitment to developing the home as a community hub. While the overall leadership is positive, the report notes some minor points for improvement in specific areas of safety record-keeping and infection control practices.