Guildford House Care Home

This report from the Care Quality Commission (CQC) provides an overview of Signature at Guildford, a care home offering residential and nursing care. The inspection focused on key areas to assess the quality of care provided, ensuring residents are safe, well-cared for, and that the service is effectively managed. The report highlights the positive experiences of residents and their families, who generally feel safe and well-supported.

On safety, residents and their families feel safe, with sufficient staff available and a good understanding among staff about safeguarding procedures and emergency plans. Medicines are managed safely, and robust infection prevention and control measures are in place, with regular checks and clear emergency evacuation plans.

In terms of how effective the care is, residents have their needs thoroughly assessed, and care is delivered in line with best practices and national guidelines. Staff receive regular training and support, ensuring they are equipped to meet residents' needs. Residents are supported to eat and drink well, with choices offered, and they have good access to healthcare professionals and timely support when needed.

Regarding caring practices, residents are treated with kindness, dignity, and respect. Staff actively involve residents in their care decisions and consistently communicate in a compassionate way. Families reported that staff were attentive and responsive to individual needs and preferences.

On responsiveness, the service ensures residents are supported to live fulfilling lives. A variety of activities are offered to combat social isolation, and residents' preferences are respected. Residents and their families know how to raise concerns, and feedback is actively sought and considered by the management.

Finally, in terms of how well-led the service is, there's a positive atmosphere within the home, and residents and staff spoke highly of the management. Systems are in place to monitor the quality of care, and the management team is actively involved in addressing feedback and driving continuous improvement. The home is managed effectively, with a focus on the well-being and satisfaction of those living there.