Jubilee House

This inspection report from the Care Quality Commission (CQC) provides an in-depth assessment of Jubilee House, a care home offering nursing and accommodation for up to 48 individuals, including those with physical needs and living with dementia. The report details the findings across five key areas: safety, effectiveness, caring, responsiveness, and leadership. It highlights the exceptional efforts made by the staff and management to place residents and their families at the heart of care delivery, ensuring dignity, respect, and individualised support. The report also acknowledges the home's commitment to enriching residents' lives through a variety of activities and compassionate end-of-life care, reflecting a strong person-centred culture.

On safety, the home ensures residents are protected from harm through vigilant staff who understand safeguarding procedures, with clear processes for reporting concerns. Risk assessments are thorough, covering areas like mobility and nutrition, and staff adopt a 'positive risk-taking' approach to enhance wellbeing. Recruitment practices are robust, and medication is managed safely with appropriate storage and competency checks for staff. Infection control measures are consistently applied, and incidents are reviewed to prevent recurrence.

In terms of how effective the care is, residents' needs and choices are assessed thoroughly before admission, and care plans are developed based on recognised best practices and national guidance. Staff receive comprehensive induction and ongoing training, ensuring they are equipped to support individuals with complex needs, including dementia. Residents are happy with the food, which caters to diverse dietary requirements and preferences, and staff work collaboratively with healthcare professionals to ensure timely and effective care. The service also operates in line with the Mental Capacity Act, protecting residents' rights and ensuring decisions are made in their best interests.

Regarding how caring the service is, residents and their families consistently describe staff as exceptionally compassionate and kind, treating everyone with dignity and respect. Staff actively go the extra mile to support residents, tailoring care to their individual preferences and making efforts to foster a sense of home and happiness. This compassionate approach extends to end-of-life care, ensuring residents' wishes are met with kindness.

In terms of how responsive the service is, the home demonstrates a proactive approach to meeting individual needs and preferences. They excel at identifying and acting on residents' wishes and life experiences, integrating these into care plans and daily activities. There is a strong emphasis on ensuring residents can live their lives to the fullest, with a range of engaging activities provided both within the home and externally. Families are viewed as essential partners in care, and their involvement in decision-making is actively encouraged.

Concerning how well-led the service is, the registered manager and senior staff are highly visible, supportive, and knowledgeable about residents' needs. They foster a strong person-centred culture, actively involving staff, residents, and families in service improvements. Management has effective systems for monitoring quality and safety, and they are proactive in making necessary changes, working collaboratively with external organisations to enhance care. The overall leadership creates a positive and supportive environment for both residents and staff.