Esher Manor Care Home

Signature at Esher, a care home for up to 88 older people, was recently inspected by the CQC. This report summarises the findings of that inspection, which looked at how well the service is run, focusing on safety, effectiveness, caring approach, responsiveness, and leadership. The overall feedback from residents, relatives, and healthcare professionals was positive, highlighting the dedicated staff and well-managed environment.

Regarding safety, residents felt secure due to staff who understood their individual needs and risks, and robust infection control measures were in place. The service demonstrated effectiveness by thoroughly assessing resident needs and preferences, ensuring care plans were personalised and adapted as required. Staff received comprehensive training and support, contributing to positive outcomes for residents.

The caring aspect of the service was highlighted by staff treating residents with kindness, compassion, and respect, consistently involving them in their care decisions and promoting independence. In terms of responsiveness, Signature at Esher excelled at supporting residents to maintain relationships and engage in stimulating, culturally relevant activities, with a strong focus on personalised care that respects individual wishes. Finally, the leadership at the home was praised for its clear direction and proactive approach to quality monitoring, with positive feedback from staff, residents, and relatives alike regarding the management team's communication and support.